Customer Satisfaction Initiative of the Year

This category is for breakthroughs in customer satisfaction. In other words, what water companies, contractors or sub-contractors are doing to delight their customers - above and beyond their statutory requirements, and capital investment programmes. It is about the action taken and being prepared to go the extra mile to ensure customers receive the service they expect.

The deadline for entries is January 6, 2011.

ENTER/NOMINATE FOR THIS CATEGORY


| Entry Form |



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Criteria

To enter, complete all sections of the entry form, which addresses the following criteria:
· Explain the nature of your business
· Name other participating organisations (if applicable) and the nature of their business
· Describe the customer satisfaction initiative and its objectives. What makes it innovative?
· Explain what steps were taken and why
· Demonstrate, in a measurable way, how the initiative brought real benefit - e.g. providing consistent and and improving service levels, understanding their needs, etc.
· Give evidence, if available, of how the customer satisfaction initiative has provided a model for others to follow